Making change happen
It's not as dramatic as it sounds. Every organisation, team, service, and product has its unique challenges. For some change can be small. For others, radical. Most of the time, it's a journey that happens alongside other pursuits.
That’s why I believe creating the next generation of services and products comes with challenging the status quo. “What we’ve always done” isn’t going to bring us to the future we need.
How can I help?
I work across project lifecycles to deliver positive impacts for organizations, customers, and society.
I'm here to create human solutions tailored to your specific challenges through my blended approach and transdisciplinary design practice.
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A compelling vision unites people to move towards the same direction. From identifying opportunities through human-centred research and trends analysis, I have worked with clients to co-create service, product, brand and team visions. Whether you need an inspirational concept, or clearer guiding strategies.
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For more than 13 years, I’ve been working with organisations to define, design and launch services and digital products. From drafting concepts to working with software engineers to craft the best experience for end-users, via prototyping and testing every idea.
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Aligning end-user experiences with internal ways of working across multiple layers in order to deliver better value for your customers. Taking a service design approach, I work with teams to identify opportunities to improve the employee experience so that your customer experience can be even better.
Capabilities
UX & Product design
Service design
Creating great holistic experiences for all actors involved whilst meeting business goals. From mapping journeys and processes to making connections between organisational layers, I help align user experience, people, processes and tools.
From concepting and user research to the product release and beyond. Zooming in on specific channel(s) to help users achieve their goals and meet their needs when interacting with digital products, without forgetting the bigger picture.
Workshop facilitation
Offline. Online. Or Hybrid. Bringing people together to drive collaboration: co-create solutions, drive engagement, shift mindsets, and accelerate conversations. Unlocking new working practices. Whether it is for a single workshop or longer change programmes.
Design systems
Helping organisations align their experiences with Design systems for interfaces, products and services. Working with and for the people who craft your products and services, from defining design tokens to aligning design and development practices.
Design Ops
Transforming how product & design teams work together through service design, enabling them to do their best work, perform better and create the experiences your customers need.
Speculative design & Foresight
Turning trends and signals into concrete ideas, scenarios and prototypes to inspire, provoke and innovate.
Nice things people said about me
“ You couldn't do better than Marie. She brings big-picture systems thinking, relentless user focus, and a very impressive ability to keep pushing forward. “
– Agile Coach Director, Lego group
“You have made such an amazing contribution to our team and the organisation since you've been here. Your perfect combination of HCD skills and technical knowledge has helped to transform the area you are working in. You know we would keep you forever if we could.“
– Head of Service Design, EE
“Marie is better at UX than almost any SW engineer I know is at their respective jobs. I've worked with her on many projects, and she's always impressed me with her skills, attitude and work ethic. I honestly can not recommend her enough. 10/10 instant hire”
– VP Engineering, Formidable London
“An absolute pleasure to work with. You always own it and I love that about you. You champion the customer and challenge the status quo when it's not doing best by the customer. More than this, you're a great person. Caring, fun, hardworking, understanding, I could go on.“
– Product Lead, EE